FROM: ma broon
2 October 2009 On many occasions I have visited this store, I have been left some what shocked, there is a critical lack of staff present, they seem de-motivated uninterested and under pressure, the small shopping complex on the other hand seems to be well staffed.

The cafe is so over staffed and the deployment seems to be in the kitchen rather than customer facing. You have to que at the cake counter it is not very clear who serves what and some of the attitudes of the staff, well enough said, in fairness two them there seems to be supervisors who stand around and watch then scurry through the back out of the road, tables are not cleared quick enough and there is food remains under the glass on some of the tables.

On a recent visit to the under staffed aquatics department there was plenty dead fish and two staff trying to fend off a whole host of questions, the outside plant area was not much better, i could only count two staff one was watering the other sweeping with plants and on trolleys, there also seemed to be a large amount of one type of plant on each tables, very limiting in choice, you can see why they are owned by Tesco's even there plants seem to be like tins of beans.

i was delight when i visited the farm food hall area there were so many staff 5 I think more than I had seen in some areas of the shop, they were very helpful, checkouts had to staff and one of them looked like she was freshly dug up.

I would have complained to the store manager but every time I have been in and seen him there he is constantly on his mobile phone, this does not set out as an enjoyable experience. On leaving the car park i was accustomed by some children begging for money, they had some sort of dog with them, the overall experience was very poor.